Whangamata Returned and Services Association (Incorporated) complies with the New Zealand Privacy Act 1993 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, see www.privacy.org.nz.
CHANGES TO THIS POLICY
We may change this policy by uploading a revised policy onto our website www.whangamatarsa.com. The change will apply from the date that we upload the revised policy.
WHAT INFORMATION DO WE COLLECT?
We gather various information about our current and potential members. This information includes the following personal information;
• Your name;
• Your email, residential or business addresses;
• Your Date of Birth and gender details;
• Your telephone number;
• Key interest areas including club sports and preferences.
• Information about your use of the club, including visit times, purchase history and facilities use.
WHERE DO WE COLLECT YOUR PERSONAL INFORMATION FROM?
We collect personal information about you from:
• You, when you provide that personal information to us, including via the website, app, and any related service, through any registration or subscription process, through any contact with us (e.g. telephone call or email), or when you buy or use our services and products.
• Third parties where you have authorised this or the information is publicly available.
• If possible, we will collect personal information from you directly.
HOW WE USE YOUR PERSONAL INFORMATION
We will use your personal information:
• To verify your identity
• To provide services and products to you
• To market our services and products to you, including contacting you electronically (e.g. by text or email for this purpose)
• To improve the services and products that we provide to you
• To bill you and to collect money that you owe us, including authorising and processing credit card transactions
• To respond to communications from you, including a complaint
• To conduct research and statistical analysis (on an anonymised basis)
• To protect and/or enforce our legal rights and interests, including defending any claim
• For any other purpose authorised by you or the Act.
DISCLOSING YOUR PERSONAL INFORMATION
We may disclose your personal information to:
• Clubs New Zealand Incorporated
• Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products
• Other third parties (for anonymised statistical information)
• A person who can require us to supply your personal information (e.g. a regulatory authority)
• Any other person authorised by the Act or another law (e.g. a law enforcement agency)
• Any other person authorised by you.
PROTECTING YOUR PERSONAL INFORMATION
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse.
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note on the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at email@example.com. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
[If you post your personal information on the website’s [message board/facebook/chat room], you acknowledge and agree that the information you post is publicly available.]
GEOFF MARCH PRESIDENT WHANGAMATA RSA (INC)
DATE 20 - 01 - 2021
OUR COMMITMENT TO GAMBLING HARM MINIMISATION
GAMBLING LAWS ARE CHANGING
The Government has introduced new gambling regulations and amendments and we are required to make changes to the way we do things in order to comply. There are now specific signs of gambling harm that our staff need to be looking out for and responding to, these signs include but are not limited to:
• withdrawing cash from the bar on 2 or more occasions in 1 day to use for gambling at the venue
• gambling during 9 or more consecutive gambling area sweeps
• waiting to gamble as soon as the venue opens
• refusing to stop gambling at the venue when the venue is closing, or otherwise appearing unable to stop gambling
• appearing visibly distressed or angry either during or after gambling
Our staff have received the latest Harm Minimisation training and from 1 December 2023, if our staff observe a member or guest displaying any signs of Gambling Harm, they will be required to make a record of the observation and approach you to have a conversation aimed at making sure that you are not experiencing gambling harm.
We are also required to conduct regular sweeps of the gambling area to observe player behavior and monitor for signs of gambling harm.
This is a legal requirement and is a part of making sure that you are safe while enjoying the club facilities. We appreciate your support as we implement these changes.
Compliance with Department of Internal Affairs Guidelines is Crucial for the Club's Continued Operation. We kindly request that you do not take offense to the staff members who are simply performing their duties according to the Department of Internal Affairs' regulations. Failure to comply with these guidelines will result in substantial fines and may lead to the loss of our licence.
If you have any questions or concerns, please come and see Kerry.